IT Business Application Engineer ID28105

• What you will do

• Monitor Redwood’s service desk and resolve issues in accordance with established service level agreements (SLAs);
• Implement SSO and SCIM for new applications;
• Gather information from internal customers on their needs and find the best solution available;
• Integrate SaaS applications according to Business requirements;
• Document all aspects of applications for maintenance;
• Administer Atlassian Suite, Azure AD, Office 365, and Google Workspace;
• Manage Microsoft Exchange Online;
• Manage an application inventory;
• Provide daily support and maintenance of the computing environment to users by analyzing and resolving reported technical problems;
• Execute maintenance schedules for applications;
• Assist or train users on the use of productivity tools, in-house developed software, and/or cloud/SaaS-delivered solutions;
• Develop and maintain training materials for end-user applications in multiple formats, including online/wiki, printed, and video;
• Lead and drive medium- to large-scale projects.

• Must haves

• 5 – 10 years of directly related work experience in a computer operations environment providing IT application management and licensing, Rationalization and Evaluation, IT Helpdesk, IT/Technical Support, and the configuration and maintenance of end-user and small computer equipment;
• Strong understanding of help desk ticketing systems and maintaining SLAs;
• Excellent communication skills, encompassing verbal, written, and documentation skills;
• Ability to create, maintain, and update documentation pertaining to desktop support processes, system configurations, and end-user instructions;
• Ability to work with minimal supervision and problem-solve but escalate and seek assistance when appropriate;
• Ability to work and think effectively under pressure and accurately prioritize and complete tasks within established timeframes;
• A degree in a relevant field is desired, equivalent work experience or certifications are required;
• Hands-on familiarity with cloud and on-premises products from Microsoft, Google, Atlassian, Slack;
• Hands-on familiarity with security controls on end-user systems;
• Hands-on familiarity with JSON or YAML;
• Upper-intermediate English level.

AgileEngine is one of the Inc. 5000 fastest-growing companies in the US and a top-3 ranked dev shop according to Clutch. We create award-winning custom software solutions that help companies across 15+ industries change the lives of millions.

If you like a challenging environment where you’re working with the best and are encouraged to learn and experiment every day, there’s no better place — guaranteed! 🙂